1. PricesThe prices payable for the products that you order are clearly set out in the
web site. If, by mistake, we have under-priced an item, we will not be liable
to supply that item at the stated price, provided that we notify you before we
dispatch the item concerned. All prices are expressed inclusive of any VAT
payable unless otherwise stated. The price of the items does not include the
delivery charge which will be charged at the rates applicable at the date you
place your order. The delivery rates will be displayed in the Delivery Section of the web site.
2. Minimum Order
Purchases on the Caribbean Drinks website is not subjected to
a minimum spend.
3. Availability
If for any reason beyond our control, we are unable to supply a particular
product, we will notify you as soon as possible.
4. Delivery
We deliver only to addresses in mainland UK (England, Wales, Scotland) and
Northern Ireland. For the avoidance of doubt, we do not deliver to the Republic
of Ireland and the Channel Islands. In addition, our couriers do not deliver to
PO Box numbers. Orders to the Scottish Isles, Isle of Man or Northern Ireland
will attract an additional surcharge. Please contact us on info@caribbeandrinksltd.com for
further details.
A majority of orders are delivered within 48 hours of placing and
paying for an order, however delivery on any particular date is not guaranteed.
Please note dispatch dates are Monday, Wednesday and Friday and delivered
within 2 business days from these dispatch dates.
For your security, the courier's paperwork must be signed at the recipients
address and must be at least 18 years of age in order to receive the Product/s.
A Delivery Note detailing the Products supplied by Caribbean Drinks will be
stored in one of your delivered parcel/s, and this is your proof of delivery.
If our courier attempts delivery at the delivery address, specified in the
order, but cannot deliver the Products, the courier will retain the Products
and will leave a calling card with a Customer Services telephone number for you
to call in order to arrange re-delivery. Please note that the courier company
can only arrange a specific re-delivery date, and cannot arrange a specific
re-delivery time.
The courier will only attempt to deliver the Products on up to two separate
days, after which a further delivery charge may become payable.
The products will be returned to our Dispatch Depot if they have not been
collected from the courier. For returned orders only the cost of the products
ordered is refunded less the cost of returning the order plus a 10% restocking
fee.
5. Age Restriction
We will not sell to anyone who is not 18 years of age or over, as the law
requires.
By placing an order you confirm that you are at least 18 years old.
If you are buying a product/s as a gift - the recipient must also be over 18
years old.
If our couriers are in any doubt about the age of the recipient on delivery,
they will request some form of ID.
If the person receiving the order is unable to produce appropriate ID,
unfortunately our couriers will be unable to leave the products.
6. Order Cancellation
You may cancel your order at any time until seven days after the goods are
received, but you will be liable for the initial delivery cost. You will be
responsible for returning the products to us at your own cost.
The goods must arrive back at our Dispatch Depot unopened and undamaged. You
can cancel your order by emailing our Customer Services on cancellations@caribbeandrinksltd.com You will then be
sent an email with details of your RMA (Return Merchandise Authorisation)
number and the returns address. The RMA number must be clearly displayed on
your returned order. Orders returned without first obtaining an RMA number will
not be accepted.
Some corporate or large orders may be classified as Special Order. If an order
is classified as Special Order you will be advised of this by email or in a
price quotation. If a Special Order is cancelled after payment and products
have already been ordered into a Caribbean Drinks dispatch warehouse to fulfil the
order, such orders will be liable to a restocking fee of 25% of the value of
the products ordered.
All credits will be issued within 30 days of the cancellation, provided the
goods have been returned within that period.
7. Returns
We will provide a full refund of any products that are faulty. We must be
notified of damaged or faulty products within 3 working days of receipt. We may
require the faulty products to be returned to us. We will arrange this as
necessary.
On the rare occasion where the products delivered are different to those
ordered we must be informed of this within 3 working days of receipt. We will
arrange a collection of these products as necessary, once we have investigated
the dispatch records for your order.
8. Claims for Breakages
Upon receipt of your order, the order should be carefully inspected to make
sure that it is intact and in full. The courier must be informed of breakages
or shortages at the time of delivery. We will not accept any claims for
breakages or shortages unless they are stated on the couriers documentation. We
must have confirmation of these breakages or shortages within 3 working days of
delivery.
9. Payment
You can pay for Products purchased from Caribbean Drinks online portal by using
any of the following cards: Visa, Mastercard, American Express, Visa Debit,
Visa Electron, Maestro/Switch, Solo and Paypal.
You must give us authority for payment at the time of order.
Payment by BACS/CHAPS transfer is available. Details are available upon
request.
We also accept Cheques. However such orders will only be dispatched once the
cheque has been received and cleared for payment.
All card holders are subject to validation checks and authorisation by the card
issuer. We will not deliver any Products prior to these checks and
authorisations being completed. If your card issuer refuses to authorise
payment to us, we cannot accept your order, and will not be liable for any
delay or non-delivery.
10. Product Information
We endeavour to advertise our products accurately. However we cannot guarantee
the accuracy of information provided on our website about Products, such as
photographs, images and descriptions of the Products.
11. Governing Law
Your use of this website and any purchase by you on this website will be
governed by English Law and will be deemed to have occurred in the United
Kingdom.
12. Customer Services
If you have any order related queries, please email us at sales@caribbeandrinksltd.com For general queries,
please email us at info@caribbeandrinksltd.com Most enquiries are
responded to within 1 hour. We aim to respond to all enquiries within 24 hours
13.
Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.
Registered Office: 29 Tregothnan Road, London, SW9 9LD. Company Registration No. 07097916, VAT No. 990 131 627
